Literatur: Verhalten während der Krise (SW8)

Coombs, W. T. (2007). Pro­tec­ting Orga­nizati­on Repu­ta­ti­ons During a Cri­sis: The Deve­lo­p­ment and Appli­ca­ti­on of Situa­tio­nal Cri­sis Com­mu­ni­ca­ti­on Theo­ry. Cor­po­ra­te Repu­ta­ti­on Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049
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